PRIVACY POLICY
Effective Date: May 27, 2026
At Merino Pest Services, we value your privacy and are committed to protecting the personal information you share with us through our website, phone communications, and messaging services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.
1. Information We Collect
We may collect personal and technical information when you interact with our website, request services, contact our team, or opt into communications.
Information You Voluntarily Provide
This may include:
- Name
- Phone number
- Email address
- Physical address
- Service request details
- Appointment scheduling information
- Customer communications
Information Collected Automatically
When visiting our website, certain technical data may automatically be collected, including:
- IP address
- Browser type
- Device information
- Pages visited
- Referring website URLs
- Website interaction data through cookies and analytics tools
Comments & Media
If visitors leave comments on the website, we may collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to assist with spam detection.
If you upload images to the website, you should avoid uploading images that contain embedded location data (EXIF GPS), as visitors may be able to extract that information.
Cookies
Our website may use cookies to:
- Improve website functionality and user experience
- Save user preferences
- Analyze website traffic
- Support website security and performance
You may choose to disable cookies through your browser settings; however, some portions of the website may not function properly.
2. How We Use Your Information
We use collected information to:
- Provide pest control and wildlife removal services
- Schedule and manage appointments
- Respond to customer inquiries
- Send service updates and reminders
- Improve our website and customer experience
- Analyze website traffic and performance
- Maintain website security
- Comply with legal obligations
3. SMS/Text Messaging Communications
If you opt in to receive SMS/text communications from Merino Pest Services, you consent to receive service-related text messages that may include:
- Appointment reminders
- Service confirmations
- Technician arrival updates
- Follow-up communications
- Customer service responses
- Promotional or seasonal service reminders (if consented)
SMS Terms
- Message frequency may vary
- Message and data rates may apply
- Consent is not a condition of purchase
- Reply STOP to unsubscribe at any time
- Reply HELP for assistance
We do not sell, rent, or share your mobile number or SMS opt-in data with third parties for marketing purposes.
We may share information with trusted service providers solely for the purpose of delivering SMS communications and operating our business systems.
4. Sharing of Information
We do not sell or rent your personal information.
We may share information only in limited situations, including:
Service Providers
We may share information with trusted third-party vendors who assist us with:
- Website hosting
- Scheduling systems
- Payment processing
- Customer communication platforms
- SMS delivery services
- Analytics tools
These providers are contractually obligated to safeguard your information and use it only for authorized business purposes.
Legal Requirements
We may disclose information if required by law or in response to valid legal requests.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, misuse, or alteration.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights & Choices
You may:
- Request access to the personal information we maintain about you
- Request corrections to inaccurate information
- Request deletion of your information where legally permitted
- Opt out of SMS communications at any time by replying STOP
To exercise any of these rights, please contact us using the information below.
7. Third-Party Websites & Embedded Content
Our website may contain links to third-party websites or embedded content such as videos, maps, or social media feeds. These third-party websites may collect data independently according to their own privacy policies.
We encourage users to review the privacy policies of any external websites they visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be posted on this page along with the revised effective date.
Continued use of our website or services after updates constitutes acceptance of the revised policy.
9. Contact Information
If you have questions regarding this Privacy Policy or our handling of personal information, please contact:
Merino Pest Services
Website: www.merinopest.com
Phone: 336-650-8956
Email: info@merinopest.com
Terms & Conditions – SMS Communications
By opting into SMS communications from Merino Pest Services, you consent to receive text messages related to your services and interactions with our company.
These messages may include:
- Appointment reminders
- Scheduling confirmations
- Technician updates
- Customer service communications
- Promotional offers or seasonal reminders (if consented)
SMS Terms
- Message frequency may vary
- Standard message and data rates may apply
- Reply HELP for assistance
- Reply STOP to opt out at any time
- Consent is not required to purchase services
After opting out, you will no longer receive SMS communications unless you opt in again.